Privacy Notice

1. Introduction

This Privacy Notice outlines how Highspin Casino collects, processes, uses, and discloses your Personal Data when you access and interact with our Services. It also details your privacy rights and the choices available to you regarding your personal information.

We deeply value the trust you place in us when sharing your information. As a responsible operator, protecting your privacy and safeguarding your data is our highest priority. We employ robust technical and organizational measures to ensure your Personal Data remains secure and confidential at all times.

2. Definitions

• Data Controller: The legal entity that decides why and how Personal Data is processed. Under this Notice, we act as the primary Data Controller of your information.
• Personal Data: Any information relating to an identified or identifiable living individual.
• European Economic Area (EEA): The region encompassing the European Union member states along with Iceland, Liechtenstein, and Norway.
• Data Subject: Any living individual who utilizes our Services and whose Personal Data is processed by the Company.

3. About Us & Data Controller

The website highspincasino.com (formerly hitnspin.com) is operated by ICS MANPOWER SOLUTIONS Ltd., a company incorporated under the laws of the Republic of Cyprus.

• Registered Address: 6 Shord Hill, Kenley CR8 5SH, UK

In this document, the words “Company”, “We”, “Us”, and “Our” refer to Highspin Casino as the Data Controller. For any privacy-related inquiries, you can reach our data protection team at: [email protected].

4. Categories of Data We Collect

We process various types of Personal Data depending on how you interact with our platform:

• Contact Data: Provided when you communicate with us via the website interface or support channels. This includes your first and last name, email address, postal address, phone number, communication history, and audio recordings of support calls.
• Account Data: Collected during registration and profile updates. This includes your Contact Data plus date of birth, gender, activated coupons/promotions, username, Skype handle (if applicable), and any other optional details you share.
• Marketing & Consent Data: Records of your explicit consent or preferences regarding receiving marketing newsletters and promotional materials.
• Referral Data: Information detailing how you arrived at our site, such as affiliate identifiers or referrer details.
• Gaming & Bets Data: Comprehensive records of your transactional activity, including bets placed, game history, game outcomes, total wins, and total losses.
• Verification Data (KYC): Required compliance documents to verify your identity. This includes copies of government-issued IDs/passports, proof of payment ownership, selfies, utility bills, bank statements confirming source of wealth/funds, and video/audio recordings if verification takes place via a live call.
• Payment Data: While all financial transactions are processed securely via encrypted payment gateways (using SSL technology), we retain deposit and withdrawal histories alongside masked payment information (e.g., bank issuer, last 4 digits of your credit card).
• Loyalty & Bonus Program Data: Information tracking your engagement with our rewards systems, including accumulated loyalty points, player tier levels, cashback figures, and bonus balances.
• Automatically Collected Technical Data: Technical logs captured when you browse our site, such as total time spent on pages, clickstream data (internal URLs clicked), IP address, browser type/version, and operating system details.
• Biometric Authentication (Device-Level): For seamless logins, you may use Face ID or Touch ID features provided by your device manufacturer (Apple or Google). Please note: Your biometric data is processed entirely on your physical device. We do not access, view, or store this data; we only receive an encrypted “success” or “failure” token to authorize your session. For more details, please review the Apple Privacy Policy or Google Privacy Policy.

5. Purposes and Legal Bases for Processing

6. Automated Decisions and Profiling

We do not utilize automated decision-making systems or profiling mechanisms that produce legally binding effects or significantly impact your standing as a user without human intervention.

7. Data Retention Periods

We store your Personal Data only for as long as necessary to fulfill the operational purposes detailed in this policy, or to comply with statutory legal, tax, and anti-money laundering (AML) frameworks.

• Active Accounts: For registered users, your data is retained throughout the lifespan of your account.
• Closed Accounts: Following account closure and contract termination, your primary user data will be securely archived for six (6) years to satisfy regulatory and legal liability requirements.
• Technical Usage Data: Retained for brief periods for internal diagnostic and analytics purposes, unless extended timelines are required to resolve security breaches or satisfy legal mandates.

8. Data Security Measures

We deploy advanced administrative, technical, and physical security measures designed to prevent accidental loss, theft, misuse, unauthorized modification, or exposure of your data.

Access to your Personal Data is strictly confined via the principle of least privilege to authorized employees, contractors, and corporate partners who have a critical business need to know. All such individuals operate under strict confidentiality agreements and process data solely according to our explicit instructions.

9. Sharing Data with Third Parties

To provide a fully functional gaming experience, we securely share your data with trusted third-party service providers across the following sectors:

• Group Affiliates & Subcontractors: Core operational teams who manage platform features across our corporate structure.
• Hosting & Infrastructure: External data centers and cloud servers where our platform is hosted. Your information is stored in an encrypted format.
• Payment Gateways & Banks: Financial institutions tasked with handling your deposits and withdrawals safely.
• Identity Verification (KYC) Services: Specialized compliance providers used to verify age, identity, and prevent financial fraud.
• Game Software Providers: Creative studios that deliver the casino games available on our platform.
• Professional Advisors: Compliance auditors, legal counsel, and regulatory analysts.
• Logistics & Delivery: Courier services used exclusively if we need to dispatch physical prizes or luxury merchandise to your address.
• Analytics & Performance Tracking: * Google Analytics: Provided by Google LLC. This tool uses cookies to monitor site traffic. The data generated is generally sent to and stored on servers located in the USA. You can opt-out using the Google Analytics Opt-out Browser Add-on.
  • Cloudflare, Inc.: Used for web optimization, DDOS mitigation, and threat prevention. Cloudflare processes operational log files to keep our web traffic secure. Learn more via the Cloudflare Privacy Policy.
  • Hotjar: A specialized tool mapping user interaction (clicks, scroll depth, time spent per page). Data is pseudonymized and stored in user profiles. You can opt-out directly via the Hotjar Opt-out Page.

10. International Data Transfers

Highspin Casino operates globally. Consequently, your Personal Data may be transferred to, stored in, or accessed from countries outside your native jurisdiction or the EEA. We strictly evaluate all cross-border transfers and implement standardized security mechanisms to ensure your data receives equivalent protection:

• Adequacy Decisions: We prioritize data routing to jurisdictions officially recognized by the European Commission as offering a highly secure level of data protection.
• Standard Contractual Clauses (SCCs): In the absence of an adequacy decision, we embed EU-approved Standard Contractual Clauses (or regional equivalents) into corporate vendor contracts to legally bind recipients to data protection standards.

11. Your Data Protection Rights

Depending on your jurisdiction, you possess specific statutory rights regarding your personal information:

• Right to Access: You can request physical copies of the Personal Data we hold about you.
• Right to Rectification: You can demand the immediate correction of inaccurate, outdated, or incomplete information.
• Right to Erasure (“Right to be Forgotten”): You can request the deletion of your Personal Data under specific conditions (provided it does not clash with active legal or regulatory retention laws).
• Right to Object: You have the right to object to our processing frameworks, particularly regarding direct marketing.
• Right to Restriction: You can ask us to pause data processing operations while a dispute is being verified.
• Right to Data Portability: You can request that we export your data in a clean, structured, machine-readable format to another service provider.
• Right to Complain: You retain the right to escalate issues to an official Data Protection Supervisory Authority if you believe our data processing breaches applicable legislation.

How to Exercise Your Rights: To submit a formal data request, contact us at [email protected]. We do not charge fees for processing standard requests and will respond to you within one calendar month.

12. Protection of Minors

Our Services are strictly reserved for individuals aged 18 or older. We do not intentionally market to, look for, or collect Personal Data from minors. If we discover that an individual under 18 has successfully registered an account, we will immediately purge their data and close the profile.

13. Cookies and Tracking Technologies

Cookies are small tracking files placed directly on your device when you browse our site. We also use web beacons, tags, and tracking scripts to optimize site layout, study platform trends, and secure player sessions.

14. Third-Party Links

Our website may link to external, third-party sites not owned or monitored by Highspin Casino. Clicking these outbound links means you leave our platform. We highly recommend reviewing the individual privacy notices of any outside website you visit, as we cannot accept responsibility for their independent data handling policies.

15. Amendments to this Notice

We may modify, adjust, or completely rewrite this Privacy Notice periodically to stay aligned with changing legal landscapes or internal operational updates. Whenever changes are published, we will adjust the “Date of Publication” at the top of this page. We strongly recommend visiting this section regularly to stay informed about our data protection standards.