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Terms and Conditions

1. Introduction & Legal Agreement

By registering an account or visiting any section of Casino Highspin (the “Website”), you agree to be legally bound by these Terms and Conditions, the Privacy Policy, Bonus T&Cs, and specific game rules.

  • Precedence: In the event of any discrepancy between language translations, the English version will always prevail.
  • Acceptance: If you do not agree to these terms, please stop using the Website immediately.

2. Corporate Information & Licensing

  • Operator: The Website is owned and operated by TwiceDice B.V., registered at Korporaalweg 10, Willemstad, Curaçao (Reg. No. 154842).
  • Licensing: TwiceDice B.V. is officially licensed and regulated by the Curaçao Gaming Control Board under license number OGL/2024/818/0448.
  • Payment Processing: Financial transactions are managed by its authorized subsidiary, ICS MANPOWER SOLUTIONS Ltd., registered at 25, Voukourestiou, Neptune House, 1st floor, Flat/Office 11 Zakaki, 3045, Limassol, Cyprus (Reg. No. HE 445968).

3. Account Eligibility & Prohibited Jurisdictions

  • Age Requirement: You must be at least 18 years old (or the legal age of consent in your country) to play. We reserve the right to request proof of age and freeze accounts failing verification.
  • Restricted Countries: Residents from the following regions are strictly prohibited from opening accounts or making deposits: United Kingdom, United States, France, Italy, Spain, Netherlands, Australia, Russia, Ukraine, Cyprus, Malta, Turkey, Iran, Iraq, North Korea, and other listed territories.
  • Player Responsibility: It is your responsibility to ensure online gambling is legal in your country of domicile, and to track and report any taxable winnings to your local tax authorities.

4. Account Registration & Security Rules

  • Single Account Policy: You are permitted to open only one (1) account. Any subsequent accounts are deemed “Duplicate Accounts”. If discovered, all duplicates will be shut down, transactions voided, and all deposits, bonuses, and winnings forfeited.
  • Data Accuracy: You must provide true, complete, and updated personal data upon registration.
  • Account Security: Your login credentials must be kept confidential. You remain entirely liable for any financial losses or activities incurred under your account.
  • PEPs: Politically Exposed Persons (PEPs) and users from high-risk countries must declare their status to [email protected] and undergo enhanced background and Source of Wealth checks.

5. Strict Verification (KYC) & Document Integrity

  • Verification Checks: We reserve the right to execute identity, age, and payment checks (KYC) at any time, during which withdrawals may be restricted.
  • Underage Penalty: If you are found to be under 18:
    • Your account will be closed immediately and all winnings forfeited.
    • Deposits will only be refunded at our discretion; no refunds will be issued if you deliberately bypassed filters using a fake date of birth.
  • Document Authenticity: All verification files (IDs, selfies, bills) must be authentic physical copies. The use of AI tools, filters, deepfakes, or photo editing software is strictly forbidden. Violation will lead to immediate account closure and confiscation of funds.
  • Source of Funds (SOF): For large transactions, you must provide clear bank statements or payslips proving the legitimate origin of your wealth.

6. Deposits, Withdrawals, and Financial Rules

  • No Third-Party Funding: You must only deposit using payment methods registered in your own name. Third-party deposits (friends, spouses) are forbidden, and violations will result in account closure and forfeiture of winnings.
  • No Bank Interest: The casino account is not a bank account; funds do not gather interest and are not protected by banking insurance schemes.
  • Withdrawal Execution Times (For Verified KYC Profiles):
    • Up to €499: Processed within 5 minutes to 12 hours (max 2 working days).
    • €500 – €4,999: Processed within 5 minutes to 48 hours (max 5 working days).
    • €5,000 – €29,999: Processed within 5 minutes to 96 hours (max 14 working days).
    • €30,000+: Processed within 5 minutes to 96 hours (max 30 working days).
  • Withdrawal Limits & Fees: * If lifetime withdrawals are 20x higher than your lifetime deposits, your monthly cash-outs may be capped at €5,000.
    • A 20% fee will be withheld from withdrawals if your cash turnover is less than two (2) times the value of your deposit.
    • Withdrawals must be sent back using the exact same method utilized to deposit. Verification is mandatory for single cash-outs over $1,000.

7. Anti-Fraud, Collusion, and Prohibited Activities

  • Material Breaches: The following actions will result in immediate account termination, withholding of balances, and potential escalation to authorities:
    • Software exploitation (bugs, loopholes), card counting, unfair opposite betting systems, or using automated AI bots.
    • Utilizing stolen cards, or forcing unauthorized chargebacks/payment reversals.
    • Colluding with other players or intentionally dumping chips.
    • Masking your physical location using VPNs or Proxy servers.
  • Abuse: Any threats, harassment, or offensive behavior toward our customer support staff will result in an immediate ban.

8. Errors, IT Failures, and Discrepancies

  • Technical Issues: If a game freezes or fails to credit properly, you must report it to support within 10 days, providing the exact minute of the occurrence.
  • Server Authority: In the event of an IT discrepancy, the data stored on the casino’s official server is the final binding authority.
  • Software Errors: Winnings mistakenly awarded due to human or technical software errors are invalid. You must notify the casino immediately and return any misallocated funds.

9. Policy Amendments & Contract Termination

  • Changes: We hold the right to modify these Terms at any time. Continued use of the platform following an update implies binding acceptance of the revised rules.
  • Termination: You can close your account at any time by contacting live support. You remain fully liable for account activity until the closure is formally finalized.

10. Complaints, Disputes, and Governing Law

  • Time Limitation: Any formal claim or dispute regarding account balances, bonuses, or game rounds must be filed within twelve (12) months of the event. Late entries will not be reviewed.
  • Governing Law: This agreement is fully governed by the laws of Curaçao, and all legal disputes fall under the exclusive jurisdiction of the Curaçao courts.

11. Responsible Gaming & Safe Play

  • Ethical Gaming: Gambling is a form of entertainment, not a source of income. We offer personal limits, time-outs, and self-exclusion programs inside your profile dashboard.
  • Support Links: For professional help with gambling issues, visit:
  • Minor Protection: To block underage users from accessing gambling interfaces, parents should deploy monitoring tools such as Net Nanny or GamBlock.

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